Frequently Asked Questions
Everything you need to know about your Chairus furniture experience.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Do your chairs require assembly?
Yes, most of our furniture items require some assembly. Every shipment includes a detailed instruction manual and all necessary hardware for a quick and easy setup.
Is there a weight limit for Chairus seating products?
Our standard dining and office chairs generally support up to 250-300 lbs. Please check the specific product description for the exact weight capacity of your chosen model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer a warranty on your furniture?
Yes, all Chairus products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.